In 2025, Broadridge Financial Solutions, a fintech player, plans to increase its India workforce by 10-14 per cent, said Sheenam Ohrie its Managing Director. To date, in FY25 , Broadridge has hired over 500 employees in the country.  

The company’s global headcount is over 15,000 employees, of which over 5,400 associates operate out of India. Approximately 20 per cent of  its annual technology hires come from premier Tier II institutes. 

“We have a strong global capability Centre (GCC) in India and are across three locations — Hyderabad, Bangalore, and Mumbai. We serve every single product, and operation we do, in India. It’s also our largest centre outside of the US. From a market perspective, about three years back, we acquired a company called Itiviti, which has a market presence. We have a marketplace here, and are looking to expand that,” Ohrie added.  

Tom Carey, Corporate Vice President, Broadridge International President, Global Technology and Operations said the company was among the early adopters of thinking of createing talent, and skills out of India. The company started its India operations in 2007.  

Talent pool

“We have never been in this for labour arbitrage or low-cost play. Instead, we thought about how India has been a talent base effectively and have always talked about how to grow engineering, and product talent here. We started with less than 100 people and have grown that to over 5,000 people, which is a third of the company’s headcount. This is the one location where we can touch every product and service,” Carey added.  

He said that the country will become a far more strategic play for Broadridge in the years to come, because of the technology talent it has. “It’s also something we want to do from a positioning perspective, to see how we can serve the international markets from here.” Ohrie said the company has grown by approximately 6 per cent this year, and is still actively hiring. In India, the hiring numbers were around 30-35 per cent two years ago. However, the pace has slowed as it is focusing more on leveraging technology, leading to a shift in hiring patterns across the country. 

Global connect

Carey addd, “Three or four years ago, you would have seen people from Hyderabad or Bangalore working in global teams, so there’d be two developers in Hyderabad, a QA person in London, and a manager in New York. We’ve been evolving to fully-formed teams or squads, and that’s a big change because now you’re seeing a fully formed team in Hyderabad with an agile leader, a scrum master, a product owner, and developers in one place. Rather than just doing technology or testing work, they are part of a team globally creating a product, and are contributing as a team.”  

20 of Broadridge’s marquee customers have large GCC presence in India and are global leaders taking decisions on products the company is building and working with them on.