Maruti Suzuki India (MSIL) on Wednesday said that it will expand its network of Arena and Nexa to 8,000 by 2030-31 from 5,240 touchpoint currently, so that its customers have the assurance of finding a Maruti Suzuki service touchpoint nearby.

“Going forward, as we plan to substantially increase our annual production and sales, we will simultaneously strengthen our service network. Our plan is to expand our service network, including Arena and Nexa service touchpoints, from the current about 5,240 to 8,000 by FY2030-31,” Hisashi Takeuchi, Managing Director and Chief Executive Officer, MSIL, said.

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The company launched its 500th Nexa service touchpoint for customers on Wednesday. MSIL’s first Nexa service workshop was inaugurated in July 2017 for its premium cars, featuring plush workshops, premium lounges equipped with digital displays, the use of a mobile app to enhance information flow to the customer, and a dedicated service manager from start to finish.

Since then, it has steadily expanded its Nexa service touchpoints. In FY2023-24, the company inaugurated 90 Nexa service touchpoints, the highest in a year. In this financial year, to date, the company has already added 78 new Nexa service touchpoints, it said.

The company sells premium cars such as Baleno, Ciaz, XL6, Grand Vitara, and Jimny from Nexa stores.

“At Maruti Suzuki, we strongly believe in the ‘customers first’ philosophy and our aim is to consistently deliver convenience and a superior car ownership experience to our customers. One way is by reaching closer to our customers so that they have the assurance of finding a Maruti Suzuki service touchpoint nearby,” Takeuchi added.